Organizations need help navigating emerging technologies, identifying manageable chunks of work to proceed with in the short term, and – simultaneously – identifying investment areas to enable longer-term gains.
Key trends include the continued coexistence and validity of both top-down and bottom-up approaches, robotic process automation’s progression to the next level in terms of volume and scale, the continued addition of cognitive elements to automation, and the part education will play in reducing confusion, frustration, and disappointment in the market.
Education, reskilling, and upskilling are critical to IT service providers’ meaningful and beneficial deployments of automation technologies.
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