This report helps vendors and institutions targeting higher education to understand the key forces that will shape the education landscape in 2013.
The current business model for higher education is in question and as a result, institutions are aggressively seeking out efficiencies and opportunities for growth.
The adoption of customer experience (CX) strategies will accelerate as institutions seek to differentiate themselves in the market through improved services and more substantive relationships with students across the entire lifecycle.
Institutions will turn more aggressively to data and analytics for institutional performance management (IPM).
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