The change from large, single-solution programs to multi-vendor, digital solutions will increasingly present smaller, more specialised opportunities for providers.Chris Pennell
Ovum Principal Analyst
What are the big challenges for 2016?
Government organizations are prioritising investment into citizen centric services; this in turn requires investment into information management tools and services. Areas presenting opportunities include identity tools to provide access to services, enterprise content management tools, analytical and business intelligence services, and case management systems. Digital transformation and cloud services still hold great promise, but investment challenges will remain as government’s move from Capex to Opex models.
Our Government Technology research enables you to:
- Identify how governments globally are addressing challenges raised by the need to adopt digital solutions
- Assess how government IT teams are maintaining current services while delivering much needed transformation of services to fit with the digital generation
- Evaluate the implications for IT platforms, systems, and business processes as agencies transform their service delivery capabilities to deliver service innovation and operational productivity improvements.
Assess the opportunity
- ICT Spending Forecast. A five-year view on growth in the government ICT market, segmented by technology source and geography, and updated annually
- Trends to Watch. Signature reports highlighting the key predictions and trends in government for the year ahead
- Strategic Focus reports. Comprehensive and business-focussed analysis of the critical issues impacting technology development and investment in the government sector.
Target the market
- Ovum Decision Matrix. These reports provide a detailed and comprehensive benchmark of the key product and service vendors in a particular area of the government market.
- ICT Enterprise Insights – Government. An interactive tool for assessing ICT investment patterns in the government sector globally, with the ability to segment by geography, agency type, and solution area
- On the Radar. Brief assessments of emerging vendors relevant to the government ICT sector
- Innovation case studies. Recommendations, best practice, and advice based on the experiences of organizations using technology to solve business challenges.
Compete to win business
- ICT Sales Prospector. Helps vendor sales teams to assess industry revenue potential, and quickly create targeted lists of companies with detailed information from a database of over 800,000 organizations.
- Analytics, making the case for democratizing informationAnalytics is increasingly being used to provide a whole view of the customer: understanding how individual citizens compare to the rest of the population using that service. Analytic tools are embedded within key business systems, and organizations are moving to running analytics as a business as usual activity.
- Reforming and optimising business process to support an agile organisationReshaping business processes for digital business – new ways of delivering services will ultimately mean agencies have to review their current processes, work flows and business rules if they are not to simply supplement one form of IT for another.
- Repositioning data as a strategic assetRepositioning data – as agencies move from platforms that are now considered legacy to newer flavours this provides agencies with chance to review their use of data and to identify areas for combining or reusing data to deliver greater value across the agency. Legacy transformation and repurposing of existing data stores is a big issue for large government agencies.
- Identity and security in governmentAdoption of digital contact channels is increasing the need for robust ID management tools, and whilst the approaches to addressing this problem are numerous, government agencies struggle to find use cases and good practice examples. In tandem, single sign-on and identity management for employees enable agencies to manage access to systems much more efficiently and widen access to other public sector organisations.
- Smart cities and the connected agendaDeveloping best practices in strategy – leadership and business case development, what’s the reality vs. hype? How are cities addressing the challenge of finance? Are cities moving from smart agenda to a connected agenda and emerging technologies around IoT. Creation of a maturity model and emerging standards to support the key areas of smart cities.