http://www.ovum.com/ Advising on the commercial impact of technology and market changes in telecoms, software and IT services. Ovum has offices in London, Paris, Cologne, Boston, Melbourne and Seoul. en-gb © Copyright Ovum 2010 Ovum RSS Generator Thu, 09 Sep 2010 13:45:45 GMT 60 http://www.ovum.com/images/template_images/main_logo.gif http://www.ovum.com/ 80 80 ovum.com http://www2.ovum.com/secure/p,79232 In this report, we present the results of a series of detailed customer surveys in which we talked to tier-1 European customers directly about their relationships with, and perceptions of, the Chinese vendors and Huawei in particular. Fri, 18 Jun 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79135 ZTE and Huawei held their annual analyst conferences in April in Shenzhen. Ovum sent 5+ analysts to each event, as these vendors are key to our ongoing telecom research. This report discusses briefly some of the technology and industry trends covered. Sun, 23 May 2010 00:00:00 GMT http://www2.ovum.com/secure/p,32736 With Telstra's transformation programme in its last year of implementation, it has begun to cut costs and generate new value for customers. However, government intervention in the broadband market and flat sales growth threaten future profitability. Mon, 15 Feb 2010 00:00:00 GMT http://www2.ovum.com/secure/p,32689 Deutsche Telekom will remain one of Europe's telecoms giants for the foreseeable future. DT is currently going through key initiatives in the consolidation of its resources and restructuring of operating segments to become a customer-centric provider. Thu, 28 Jan 2010 00:00:00 GMT http://www2.ovum.com/secure/p,78017 This report reviews the critical projects that telecoms service providers (SPs) need to undertake to transform their IT systems. The report identifies a best practice approach that helps the SP deliver key transformation objectives. Fri, 03 Jul 2009 00:00:00 GMT http://www2.ovum.com/secure/p,77793 Web-based platforms and the viral distribution of applications via developer communities have changed the traditional service provider business model for good. Thu, 21 May 2009 00:00:00 GMT http://www2.ovum.com/secure/p,77817 Huawei continues to confound skeptics. As it delivers astounding revenue growth and faster innovation, it remains eager to improve and learn from others: customers, suppliers, competitors, and - yes - even industry analysts. Wed, 13 May 2009 00:00:00 GMT http://www2.ovum.com/secure/p,77600 This review looks at how HCPT, with Tech Mahindra's help, was able to take a product from concept to launch in under 14 days. It provides an example of how other late entrants in emerging markets might chose to approach their network and service launch. Fri, 03 Apr 2009 00:00:00 GMT http://www2.ovum.com/secure/p,77363 Managing churn and encouraging customer loyalty is an important strategic objective for fixed and mobile service providers. It is more cost effective to retain existing customers than acquire new ones. Thu, 05 Mar 2009 00:00:00 GMT http://www2.ovum.com/secure/p,76957 TeliaSonera's Vision 2010 aims to transform the telco into a service-led company through simplifying aspects of operations. TeliaSonera began with changes to its operational support system aimed at improving efficiency and responsiveness to its customers Wed, 03 Dec 2008 00:00:00 GMT http://www2.ovum.com/secure/p,76248 Service convergence is having a real impact in the telecoms industry as the earlier approach of network tranformation being replaced by service transformation. Is there a need to regulate NGN services? What are the issues and challenges? Fri, 14 Nov 2008 00:00:00 GMT http://www2.ovum.com/secure/p,69671 The emergence of IP multimedia subsystem (IMS) and service delivery platform (SDP) technologies is having a profound effect on the operations support system (OSS) in next-generation networks. Wed, 12 Nov 2008 00:00:00 GMT http://www2.ovum.com/secure/p,76660 Telcos need to establish a firm grip on their core information assets - in other words, data about their customers, products and (network) assets which form the cornerstones of the telco business. Tue, 04 Nov 2008 00:00:00 GMT http://www2.ovum.com/secure/p,74215 Many telcos now see themselves as customer centric businesses, but what does the customer actually experience in reality? This report looks at customer experience in the telecommunications vertical, what the term means from the telco's perspective, the i Wed, 10 Sep 2008 00:00:00 GMT http://www2.ovum.com/secure/p,76006 The HP-EDS merger is a few steps closer to reality, as the two vendors continue to receive approval from various government entities and company stakeholders. Fri, 01 Aug 2008 00:00:00 GMT