http://www.ovum.com/ Advising on the commercial impact of technology and market changes in telecoms, software and IT services. Ovum has offices in London, Paris, Cologne, Boston, Melbourne and Seoul. en-gb © Copyright Ovum 2010 Ovum RSS Generator Thu, 09 Sep 2010 13:35:07 GMT 60 http://www.ovum.com/images/template_images/main_logo.gif http://www.ovum.com/ 80 80 ovum.com http://www2.ovum.com/secure/p,79465 Genpact has risen from being the offshore captive unit of General Electric to become the largest pure-play BPO player in the world. Genpact has succeeded in winning many external customers, and now generates revenues of $1.1 billion. Wed, 01 Sep 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79419 India and China are major capital investment destinations, especially given their insulation from the financial crisis. This report discusses the pros and cons of an India or China outsourcing venture. Wed, 25 Aug 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79460 In February 2010, Xerox completed the acquisition of ACS for $6.4 billion. This company analysis provides an overview of Xerox's enlarged services operation and analyzes the company's strategy for further expanding this side of its business. Tue, 24 Aug 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79434 This report provides an update on the state of CRM oustourcing in Egypt, taking into account competitive advantages and challenges in that country. In addition, market sizing and segmentation is discussed. Mon, 09 Aug 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79408 This report looks at contract signings in the IT services sector in the second quarter of 2010 and identifies the major trends shaping the market. Wed, 04 Aug 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79351 An in-depth analysis of the Indian domestic outsourced CRM services market, taking into account market sizing, challenges, opportunities, and strategies on how best to attack one of the fastest-growing markets in the world. Tue, 03 Aug 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79328 Ovum's comprehensive seat-based market forecast of major customer relationship management (CRM) outsourcing markets, splitting across vertical, horizontal and offshore deployments. This model covers both established and emerging CRM outsourcing markets. Wed, 28 Jul 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79347 Virtual private cloud (VPC) services should be seen as an extension to existing managed hosting services. While different varieties of cloud services can be included under the VPC under the VPC banner, this report will focus on infrastructure VPCs. Mon, 26 Jul 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79270 An overview of BPO delivery models, with particular emphasis on the growing role of cloud computing and software as a service (SaaS). Thu, 08 Jul 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79225 An overview of the Brazilian IT service space, with special emphasis on Brazil's domestic market for these services. An extensive analysis of Brazil's appropriateness as an offshore delivery location is also included. Tue, 29 Jun 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79242 The legal process outsourcing (LPO) market is on the verge of a major breakthrough. This report aims to examine the reasons behind the rise of LPO and provide an overview of the leading vendors in the sector. Tue, 22 Jun 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79145 Four technology trends will dominate the managed services landscape from a customer and supplier perspective over the next five years. They are: data center transformation, sustainability, smart workplaces, and cloud services. Mon, 21 Jun 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79144 The level of IT outsourcing activity in the United Arab Emirates has been steadily increasing over the last five years, and the growing maturity of the sector has encouraged a significant number of international vendors to set up operations there. Thu, 10 Jun 2010 00:00:00 GMT http://www2.ovum.com/secure/p,79138 Since 2007, financial markets worldwide have been in the grip of the worst crisis since the Great Depression of the 1930s. What has been the impact of this crisis on the rapidly maturing knowledge process outsourcing (KPO) market? Thu, 03 Jun 2010 00:00:00 GMT http://www2.ovum.com/secure/p,78948 Wipro continues to grow and is maintaining its position in the top tier of Indian offshore IT services vendors. Such growth has put Wipro in direct competition with IBM, HP, Accenture, and Capgemini across numerous locales and verticals. Thu, 13 May 2010 00:00:00 GMT