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Ovum » Customer-Adaptive Enterprise Maturity Levels

Customer-Adaptive Enterprise Maturity Levels

12th September 2013

  • Jeremy Cox
  • Principal Analyst
  • Customer Engagement


Most organizations are disconnected from their customers, putting their futures at risk.

Features and Benefits

  • Understand how customer-centric organizations are today.
  • Understand what it takes to be customer-adaptive, and why this is this important.

Key Questions Answered

  • How customer-centric are organizations today?
  • What does it take to be customer-adaptive and why is this important?

For more information about this research piece, please contact us.