Insurers will implement customer self-service initiatives in order to become more customer-centric.
Insurers will shape their sales channels to align more closely with agents' expectations.
Insurance legacy system modernization will focus on customer channels.
Features and Benefits
- Discover the key business trends and technology enablers for the insurance industry in 2014.
- Learn the major business strategies of insurance companies for 2014.
- Find out what insurance CIO imperatives are for 2014.
Key Questions Answered
- What customer self-service initiatives do life and non-life insurers plan to invest in?
- How far along the CRM/CEM adoption path will life and non-life insurers be?
- What are the top sales channel priorities for life and non-life insurers?
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