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Ovum » Research

IT Service Management Fundamentals

Analysis

Report

ITSM can help organizations effectively exploit information and technology to meet dynamic business needs, manage change more effectively, mitigate risks, improve business and IT department collaboration, and continually improve services delivered. Various considerations must be made, however, to ensure that ITSM solutions are effectively exploited to the benefit of the wider business.

Enterprise Integration-as-a-Service: The Next Frontier for Integration Vendors

Analysis

Report

Ovum envisages the future of iPaaS as a much broader “Enterprise Integration-as-a-Service” phenomenon. This implies an evolution toward delivery of cohesive and flexible integration capabilities via the cloud for meeting application, B2B, and data integration, mobile enablement, API management, IoT integration, and process orchestration requirements of medium-to-large enterprises.