Websites are now required by law to gain your consent before applying cookies. We use cookies to improve your browsing experience. Parts of the website may not work as expected without them. By closing or ignoring this message, you are consenting to our use of cookies. Read Our Cookie Policy

Close
Ovum » Press Release Regions » Australia

PR Contacts

  • Jennifer Duraisingam
  • Global PR Manager
  • Tel. +613 9601 6723
  • Email Jennifer
  • Alica Brlajova
  • Global PR and Marketing
  • Tel. +44 (0) 20 7017 4994
  • Email Alica

Press Releases

Asia-Pacific nearshoring offers both challenges and opportunities for contact center outsourcing vendors

Press Release

The concept of nearshore outsourcing is probably least mature in Asia-Pacific, owing to the region’s historically small number of demand markets for offshored contact center services. However, as the region’s consumer market develops, it will become increasingly important for enterprises across all verticals to access cost-effective contact center delivery from locations closer to home, according […]

Analyst view: The Federal Budget 2014 - A disappointing Budget with few new ideas

Breaking News Comment

The National Commission of Audit raised hopes of some fresh ideas in government IT, but the Federal Budget was a lost opportunity, according to Kevin Noonan, Research Director at Ovum. “The deficit needs to be brought under control, and this is well understood by the industry. The Commission opened the door to new thinking. A digital agenda […]

Analyst View: Cardless ATM withdrawals rev up mobile banking

Breaking News Comment

Commonwealth Bank Australia (CBA) announced additions to its mobile banking app for both cardless ATM withdrawals and the ability to setup limits and alerts on card activity are a natural extension of broader developments in the global mobile financial service space. Gilles Ubaghs, Senior Analyst, Financial Services Technology, Ovum comments A first for Australia these services mark a […]

Ovum says CIOs need to act on their cloudy good intentions

Press Release

A recent survey of 65 CIOs at a Strategy Summit revealed that cloud services adoption, though expected to grow, remains at micro-niche levels in many Australian organisations, according to global analyst firm Ovum. In a recent report*, Ovum asked CIOs about sourcing approaches for 50 IT activities. The survey found that 76% were sourced in-house, with […]