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Ovum » Media Centre

PR Contacts

  • Jennifer Duraisingam
  • Global PR Manager
  • Tel. +613 9601 6723
  • Email Jennifer
  • Bethan Flynn
  • Global PR Executive
  • Tel. +44 (0)20 7017 4048
  • Email Bethan

Press Releases

Analyst view: Teleperformance Group announced it will be buying Aegis’ US operations

Breaking News Comment

On July 9th, the Teleperformance Group announced that it will be buying Aegis’ US operations. Peter Ryan, Principal Analyst of Ovum’s IT Services team has the following comment: “The decision by Teleperformance to acquire the US operations of Aegis for $610m is a forward-looking move in many respects.  Most notably, Teleperformance will be in a strong […]

Ovum finds competition for customers hotting-up as CRM and e-commerce are set to be fastest growing enterprise applications

Press Release

Customer-engagement systems will be the fastest growing enterprise application between 2013 and 2018, signalling that competition for customers is hotting-up, says Ovum. According to the global analyst firm’s newly launched software forecasts , e-commerce and CRM solutions will see compound annual growth rates (CAGRs) of approximately 10% for the 2013–2018 period, followed closely (8%) by […]

The bank branch is not dead, says Ovum

Press Release

The growth of mobile is accelerating the shift of banking interactions from physical channels to digital ones, leading banks to change the culture of their branches, according to new research by Ovum*. This is driven by banks’ desire to cultivate greater levels of loyalty and profitability from their customers, with the in-store experience a key […]

Ovum expects wholesale revenue growth across the globe to reach US$142bn in 2019, driven by intensified retail competition

Press Release

Although the prices of many commodity wholesale services are falling, accelerating traffic volumes will ensure that wholesale revenues will continue to grow, says Ovum. The world’s largest telecoms analyst firm expects wholesale revenues to grow across the globe, with Asia-Pacific experiencing the steepest rise due to intensified retail competition in many countries and escalating international […]

Analyst view: EC approves takeover of E-Plus by O2 in Germany

Breaking News Comment

Today, the EC announced its decision following its in-depth review of the proposed takeover of KPN’s E-Plus by Telefonica Deutschland’s O2. James Robinson, Telecoms regulation analyst at Ovum, has the following comment: “O2 is looking to cement its position in a key European market, having recently bowed out of the Czech Republic and Ireland, and this […]