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The UK IT outsourcing market is changing. The growth in wholesale business process outsourcing will increasingly have a fundamental impact on the market and those who play in it. This Ovum Holway report will help you understand the change, how it will effect your business and the opportunities it represents by providing:
- an insight into BPO and what it means for customers and suppliers
- forecasts for the UK market through to 2005
- analysis of different types of players and their strategies
- an understanding of industry dynamics and related market performance.
What is your business process outsourcing strategy?
IT outsourcing has been the star of the UK software and IT services (S/ITS) sector for several years, even more so during the recent market downturn. But this is not just a temporary phenomenon. Outsourcing represents the third era of IT in the UK, following on from the initial dominance of the hardware manufacturers and then the rise in power of the software companies.
But the market is changing. Companies are now looking to outsource more than just IT. Whole business processes, including the IT element, are being handed over to suppliers to manage. This has a significant impact on IT service suppliers and presents new opportunities. How can you exploit these opportunities to maximise your company’s business interests? Find out in Ovum Holway’s report, Business Process Outsourcing in the UK: The Impact and Opportunity.
This report guides you through the BPO market and identifies the opportunities available to you. It also assesses the dynamics of the sector and the part being played by the various types of outsourcing suppliers including: IT services players, transaction processing organisations, consultancies, business services firms and the pure-play BPO companies that have emerged specifically to address this sector.
Your key questions answered
Business Process Outsourcing in the UK: The Impact and Opportunity answers your key questions including:
- Why are companies outsourcing their business processes – what are they trying to achieve?
- Why do IT services companies and others want, or need, to be in this market and what are the market entry strategies?
- How big is the opportunity and how do the market sectors compare?
- How do you become an effective BPO player? To what extent does it need vertical market expertise?
- What market models are being used to address the market and maximise profit?
- What are the strengths and weaknesses of the types of players and who will win out?
- How do the financial markets view the sector and players?
With answers to these questions and more, you can be assured of making the right strategic choices for your business.
Why you need this research:
IT services companies
IT outsourcers, particularly the larger suppliers, have thrived in recent years. However, this is increasingly becoming a commoditised market with offshore operations impacting margins and taking business. BPO represents an opportunity to leverage existing expertise to maintain margins and expand business. On the other hand, those IT services companies offering a niche transaction processing service may find themselves particularly in demand for their industry and process knowledge. The market size and growth figures included in this report are essential for gauging the future market opportunity.
Equally important is the analysis of the strategies that can be adopted for market entry, the models for servicing the market and the positioning of competitors. This report is essential reading for IT services companies developing their long-term BPO strategy.
Consultancies
The large management consultancy companies have been at the forefront of the move to BPO. But new competitors are increasingly looking to acquire the management credibility and vertical sector expertise that have given the consultancies a headstart.
Alliances, partnerships, joint ventures and other strategies are being adopted by competitors, particularly the IT outsourcers with huge resources to call on. This report identifies the skills different competitors bring to the market and how they are aligned, enabling you to identify the role that you should be playing to maximise your position in the market.
Business services companies
Effectively supporting corporate UK for many years, business services companies are now increasingly building IT capabilities to address the IT outsourcing and back-office BPO opportunities. But they now face significant new competition, including large companies with deep pockets and the potential to impact the business of the services sector itself.
In order to effectively attack the BPO market but also to defend your market sectors, you need to be aware of how the BPO market is developing, its potential impact and the competitive strategies being adopted by the IT outsourcing and other players. Business Process Outsourcing in the UK: The Impact and Opportunity helps you to do just that.
Pure play BPO companies
For companies formed specifically to address the BPO sector, Business Process Outsourcing in the UK: The Impact and Opportunity provides the essential market background on which to base business planning and market strategy. As well as detailing the market size and growth, it describes the different market approaches that are being adopted and the various types of players that have entered the market and are competing for the same business.
Investors
BPO is an immature market but it has significant investment opportunities. Investors need to be aware of the size of the opportunity and the skills required to play in the sector. This report reviews the types of players already in the market, their strengths and weaknesses and scenarios for market development. It also analyses the industry dynamics and shows how market players’ activities are viewed by the financial markets in terms of share prices and valuations.
Table of contents
- Understanding BPO – why do it?
- Market development – where is it going?
- Market models – who and how
- Supplier landscape – winners and losers
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