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Adoption of e-learning and coaching solutions in the contact center is on the rise. These solutions are typically sold as part of a workforce optimization suite but are also provided as standalone point solutions. 
Through services such as OnStar and local search sites such as Yelp, Citysearch, Qype and Tipped, consumers have begun to acclimatize to the idea that applications can add value by using location information drawn from a GPS device or a mobile phone.
Telstra's priorities are to capture large network outsourcing deals and grow revenues on network applications and services. It is building a future service delivery platform based on IP multimedia subsystems as a key source of competitive advantage.
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