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This report examines the emerging role of the service integrator (SvI) as an enabler of effective outsourcing and provides guidance on end user strategies for maximising its potential. 
Infosys is entering a new stage of growth and development as it works to move up the value chain and offer end-to-end IT services and solutions. This is a key challenge for Infosys as it faces increasing downward pressure on margins 
With global revenues crossing $4.1 billion in the first nine months of fiscal 2008, Tata Consultancy Services (TCS) is the undisputed leader of India's booming offshore IT services industry. 
Wipro is beginning to struggle with the label of being a poor performer in the public eye because its financials don't perform as strongly as headline grabbers TCS and Infosys. However, there is no evidence that Wipro's offerings are of any worse quality 
Rather than bury their heads in the sand and insist it's "not our problem", CIOs and IT directors should be proactive in highlighting how IT can (and does) contribute to energy efficiency and reducing costs, both environmental and financial. 
Neither clients feel they are getting expected innovation (read business outcomes) from their vendors, nor do vendors feel they are incentivised to deliver it, a state of affairs which one participant summarised as 'outsourcing par 
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