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Once software enters production, issues often degenerate to finger-pointing between ITO and software development groups. The solution: ITO should account for their software lifecycle when implenting ITIL. 
Genpact has risen from being the offshore captive unit of General Electric to become the largest pure-play BPO player in the world. Genpact has succeeded in winning many external customers, and now generates revenues of $1.1 billion.
Presentation, comparison, and analysis of the world's top telcos' financial and operational KPIs for 1Q10.
Verizon Communications integrated its domestic and international wholesale telecoms units late in 2009. Now Verizon Global Wholesale delivers consistent services to its customers around the world.
ICT services revenues increased by 3.0% in 2Q10 vs. 2Q09, after growing 6.5% in 1Q10. Network infrastructure services and SITS grew by 2.2% and 2.0% respectively, while business process consulting grew by 5.1%.
As intermediaries experience increasing demand for their products and services, wholesale telecoms suppliers have an opportunity to grow with them.
Global MVNO connections are forecast to be 85.5 million in 2015 and revenues are expected to be $9.5 billion. Although new MVNO markets will open around the world, the bulk of connections and revenues will continue to come from established MVNO markets.
This ON (optical networking) market share spreadsheet contains quarterly revenues, market share, rolling 4-quarter market share, and market share rank for ON vendors through 2Q10 for the following regions: NA, EMEA, AP, SCA, and global.
This spreadsheet contains quarterly revenues, market share, rolling 4Q market share, and rank for switching and routing vendors through 2Q10. Revenues are segmented by product and application.
Telefonica Latin America is Telefonica Group's growth engine, both in terms of subscribers and revenues. With high mobile penetration in the region, Telefonica LA has shifted focus onto mobile data services.
Originally envisaged as an idea to decrease the time taken for site rollout, the concept of network sharing is today at the top of the cost-cutting agenda of many operators as they battle declining margins.
Unified agent desktop tools assist agents with navigating through numerous applications by combining information onto one view. Agents benefit from these solutions; they gain a simpler interface and improved knowledge to provide better customer service.
Service provider spending on switching and routing is on the rebound and is expected to grow. By 2015, the market will grow to over $22 billion, at a CAGR of 11.8%, with edge sales increasing more than core.
This spreadsheet contains historical and forecast revenues for service provider switching and routing equipment for 2002-15, with breakdowns by product group (core routers, edge routers, IP/Ethernet switches, and ATM/MPLS switches) and region.
This report provides an overview of the healthcare industry in Europe and the most widely used healthcare-related IT solutions.
IT is a fashion industry, and cloud computing is the new black. Currently at the height of its hype, it will suffer a backlash before becoming fully mainstream and established, by which time a new phrase will have captured the imagination of IT pundits.
In July 2010 ARCEP set a new SMS termination glidepath for mainland France, and also the first such glidepath in France's overseas territories. Until recently France was the only EU country to regulate STRs, but Denmark and Poland are now following suit.
India and China are major capital investment destinations, especially given their insulation from the financial crisis. This report discusses the pros and cons of an India or China outsourcing venture.
» Idea Cellular 24 August 2010Idea Cellular's new pan-India footprint and its aggressive pricing strategy are expected to further drive its strong subscriber growth. However, rapidly declining ARPU, intensifying competition, and under-pressure margins remain its key challenges.
Our estimates indicate another good increase in service provider switching and routing spending for 2Q10, which follows a strong 1Q10 and 4Q09. Preliminary global SPSR equipment revenue was $3.25 billion in 2Q10, up 7% from 1Q10 and up 14% compared to th
Companies can ill afford to leave the quality of their data to chance, particularly in still-tough economic times. Having accurate, consistent, and up-to-date information is now a business imperative rather than a luxury.
This report focuses on Motorola's LTE and WiMAX strategy prior to the recently announced planned acquisition of most of its wireless infrastructure assets by NSN. Motorola is repositioning itself to better target the LTE market opportunity.
In February 2010, Xerox completed the acquisition of ACS for $6.4 billion. This company analysis provides an overview of Xerox's enlarged services operation and analyzes the company's strategy for further expanding this side of its business.
This presentation provides a briefing on the key implications of the 2010/11 Australian Federal Government Budget and identifies opportunities for IT vendors.
Preliminary results indicate that the global optical networking (ON) market remains disappointing: at $3.5 billion, sales were down 8% from the 2Q09 level. Annualized spending continued to decline as well, to $14.2 billion.
The Vendor Contract Database shows carrier-vendor contracts around the world. The database is searchable by region, quarter, operator, vendor, and equipment segment. It contains over 8,000 contracts.
This spreadsheet provides OC revenue, market share, rolling 4Q market share, and rank for the periods 1Q99-1Q10 for the regions of NA, EMEA, Asia-Pacific, and SCA.
In this report we identify where regulators are taking steps to make spectrum available for LTE and compare the success of the auctions where these bands have already been awarded.
The optical components (OC) market grew 11% sequentially and 27% from last year, to $1,237M. This is Ovum's first OC market share report with splits by segment: distance (long, medium, short), transmission discretes, amplifiers, and ROADMs and filters.
This report defines the micro-economic landscape that affects the monetization strategies and business models emerging in the digital content sector. We identify and describe the most powerful economic factors from a demand-side view.
This presentation analyzes M&A, vendor financing, private placements, and public offerings in telecom during 2Q10, along with the trend for the last eight quarters, detailed by sector, geography, and deal size.
This report reviews the evolving market for content services, examines the causes of strategic failure and success in the case studies of BT and Orange, and offers a framework for telecoms operators looking to develop their B2C content strategy.
Many MNCs aim to have a more centralized and unified approach to mobility, as an essential component of their UC and broader ICT strategy. Many, under increasing pressure from end users for a more consumer-led approach, still struggle to gain control.
The telecoms markets in Asia-Pacific vary considerably in terms of competitive environment, stage of development, economic performance, regulation, and demographics. These differences present a number of challenges to operators.
This report provides an overview of the broadband markets in Asia-Pacific. We use reported results, Ovum forecasts, and pricing data for 2009 as the basis for our analysis.
RA is increasingly important and is often at the forefront of most Indian mobile telcos' risk and financial management strategies. However, with the changing nature of the market, operators must increase the scope of their RA functions.
Mobile virtual network operator forecasts including connections, revenues, and ARPU from 2010-15.
This report provides an update on the state of CRM oustourcing in Egypt, taking into account competitive advantages and challenges in that country. In addition, market sizing and segmentation is discussed.
Fixed-line penetration in Mexico has remained around 17–18% since 2005. Despite growing competition, the fixed market is still dominated by the incumbent, Telmex.
BT Global Services is a significantly different organization since our last assessment of its business. The good news is that it has retained most if not all of its major outsourcing contracts.
Ovum provides an overview of the Victorian State Government ICT market in Australia. We profile the major departments and agencies in terms of their ICT budget commitments, major ICT contracts, and supplier relationships.
In this collaborative report, created jointly with the Mobile Entertainment Forum (MEF), we assess the opportunities, challenges, and prospects for smart service enablers. The guide includes findings from a MEF member survey.
Ovum has produced a new mobile messaging forecast for this round of forecasting. We have made significant changes to our base data, assumptions, and scenarios.
Border security is entering a crucial stage in its development. While we've heard a lot of rhetoric about the battle against international terrorism and international crime, the political urgency of the issue is cooling
Broadband access forecasts including subscribers, consumer revenues, and country penetration rates, 2010-15.
This report looks at contract signings in the IT services sector in the second quarter of 2010 and identifies the major trends shaping the market.
MTN's MobileMoney service in Uganda has been highly successful, attracting 1 million users in just over a year since launch. This report examines MTN's strategy and service execution, and draws a number of key lessons from this successful implementation.
An in-depth analysis of the Indian domestic outsourced CRM services market, taking into account market sizing, challenges, opportunities, and strategies on how best to attack one of the fastest-growing markets in the world.
A series of recent announcements from vendors and operators have accelerated the momentum behind TD-LTE at the expense of WiMAX. These developments have been a significant blow to WiMAX, consigning it to the role of a niche technology.
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