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SummitStrategies@Ovum - Dynamic Services Delivery Strategies
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Over the last several years a number of market, technology and business model forces have conspired to make it increasingly feasible to deliver a broad range of business and IT capabilities as services. Customers always appreciating the need to keep fixed costs low, increasingly recognize the advantages of offloading non-core, non-differentiating functions to third-party specialists. Meanwhile, the broad availability of inexpensive, high-speed connections, the adoption of open standards and delivery platforms and the commercialization of Web services and SOA development environments have created a unique opportunity to deliver more robust capabilities as services over a network. The resulting players-both traditional and new-are gearing up to drive growing volumes of IT products and solutions through online and network-based channels. Infrastructure providers such as EDS and CSC, network-based players such as Verizon and BT, online service providers like Google, salesforce.com, and business process utility providers like Accenture, IBM and Unisys are all racing to create more and more compelling and dynamic service delivery models. Key Research Topics - Which opportunities and challenges different types of IT vendors (hardware, software and services) face in entering and continually moving up the services delivery value chain;
- How vendors can balance their own services delivery aspirations with a need to help channel partners and customers build their own services delivery businesses;
- What role wireline and wireless communications carriers will play in selling and delivering services and how IT vendors can most effectively partner with them;
- How conventional and software-as-a-service (SaaS) application architectures and business models will collide, and what will be required for each to win;
- What role non-IT domain experts (shipping
- companies, HR consultants, accounting
- firms, banks, etc) are playing in business
- process outsourcing (BPO) and how traditional IT vendors can best assist and/or capitalize on their entries;
- What is the promise of business process utility services; and
- What are the best practices for vendors to migrate up the application outsourcing, business process outsourcing, business transformation outsourcing continuum.
Ovum Summit's Unique Perspective We were one of the first analyst firms to identify the importance of services-based solutions and have a solid track record in helping vendors build services-based strategies. Our background makes us uniquely equipped to: - Assess what role this new generation of services delivery strategies will play in extending and delivering on IT's real value proposition;
- Determine the time and place for transformational services and where a more incremental approach is required; and
- Identify what vendors must do to prepare for and capitalize on services delivery strategies.
Dynamic Services Delivery Strategies is instrumental for infrastructure, application and content developers and all types of service providers that need to craft their own service delivery strategies for different types of offerings, in different markets using different business, revenue and partner models.
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