Mark Giles, Analyst

Mark Giles focuses on analysis of telco service provider strategies and markets. Mark's contributions include operator strategy, regional competitive analysis, and leading the wireline forecasting activities.

Recent research includes the following: Voice: a vision of the future; Fixed incumbent customer service strategies; Telco strategy directors’ agenda; European telco KPIs; and Corporate social responsibility.

Mark holds an MA in Economics from the University of Glasgow. Prior to joining Ovum, Mark worked for Bell Canada.