Advising on the commercial impact of technology and
    market changes in telecoms, software and IT services

• Strategy - helping clients to identify business requirements, internal capabilities, service gaps, and ultimately generating a robust client sourcing strategy.
• Selection - developing requirements into needs specifications, defining and running the selection process, evaluating supplier solutions, thus ensuring selection of the optimum solution to client needs.
• Negotiation - defining negotiation strategies, assessing supplier needs and cost basis, defining contract terms, SLAs and schedules, and conducting negotiations on behalf of client to maximise benefits and to minimise risk.
• Implementation - facilitating the transition process through pragmatic and independent guidance of client and supplier teams and timely interventions - acting as a trusted third party to both sides.
• Governance - regulation of service including service level management, regular re-assessment of costs and market fair-price value, assistance to either or both parties in dispute or poor relationship situations - acting as an independent voice to ensure fair process and amicable resolution where necessary.
• Review - performance review over contract lifecycle, independent evaluation and recommendations based on market circumstances and best practice, option and risk evaluation, generation of exit strategy options.

Coupled with the ongoing research and market assessment provided by Ovum's expert analysts, our consultant's independent and pragmatic advice, guidance and recommendations provide a route to up-front sourcing success, or speedy recovery of difficult current situations, firmly rooted in a wealth of experience in best-practice and not-so-best-practice situations, and the lessons learned.

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