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Ovum » White Paper

Social Customer Service: Not Just Another Contact Channel

White Paper

The advance of social media is the story of our time. In just a few short years it has transformed the way people interact with each other, with businesses, with their devices. It has enticed all ages with the twin promises of instant communication and just-as-instant response.

Solving Common Smartphone Woes – Insights and Lessons for Operators

White Paper

Smartphones are now an essential accessory to everyday life. As well as being used for communication, for many they have become the main access point to the Internet, and are increasingly used for entertainment, paying for goods, monitoring our health, and storing vital personal information, content, and data. As well as being slim and light, […]

Laser-Radio Provides New Alternative for Backhaul

White Paper

In today’s 4G/LTE wireless networks, there are many cell-site topologies, configurations, and sizes, each with a specific set of backhaul capacity and performance needs. Fiber delivers the capacity, reach, and availability required by most modern telecoms applications including mobile backhaul, but it is not always available. AOptix manufactures a hybrid laser-radio that combines an optical […]

The UK O2 and Huawei Managed Services Partnership on Planning & Engineering

White Paper

The ever-accelerating pace of change, whether at the operational level or in the network itself, is a fact of life for operatorsin most telecoms markets, and the UK is no exception. For O2, the commercial brand of Telefonica UK, the challenge ofmanaging this change will be a constant as it drives the business forward.

Voice and video calling over LTE: Exploring new voice opportunities for operators

White Paper

Operators are increasingly looking towards new services to drive mobile revenue growth. Voice will continue to remain relevant, but voice services, evolved into a broader context to include multimedia features, are expected to gain momentum and enable operators to compete against the growing burden of OTT voice services. We already see Voice over LTE (VoLTE) […]