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Ovum » Webinar

2015 Trends to Watch: Understand the key ICT opportunities and challenges for enterprises and their suppliers


In this hour-long webinar, we took an in-depth look at the significant developments in technology and its application within business and industries over the next 18 months. You will learn about eight major trends that will define the business technology landscape over this period, the common themes impacting vertical industries, and the implications for enterprises, […]

3Q14 CRM Outsourcing Quarterly


In this 40-minute webinar, I outlined the key industry happenings in the outsourced contact center space during 3Q14. Key issues discussed were: industry financial results; new capacity changes; M&A activity; and key executive movements. In addition, there was also a discussion of the major 2015 trends to watch for in outsourced contact-center services.

Upcoming webinar: CES 2015 - Ovum’s take on the major news and themes of the show on January 22 at 5pm (12pm EST)


Register now for January 22 at 5pm GMT (12pm EST) Join Rob Gallagher, Director Research & Analysis; Jamie Moss, Senior Analyst; Paul Jackson, Practice Lead; Ronan DeRenesse, Lead Analyst; and Francesco Radicati, Senior Analyst in this 45-minute webinar where they will discuss the key trends that they uncovered at the North America’s largest event for […]