Websites are now required by law to gain your consent before applying cookies. We use cookies to improve your browsing experience. Parts of the website may not work as expected without them. By closing or ignoring this message, you are consenting to our use of cookies. Read Our Cookie Policy

Ovum » Webinar

Webinar recording: How service providers can utilize analytics to reduce churn and manage the customer complaints lifecycle


In this webinar, Ovum and NICE shared insights on key industry trends for service providers, including churn rates and drivers of customer loyalty in the communications industry. Ovum analysts Aphrodite Brinsmead and Chantel Cary talked about how service providers can benefit from implementing an interaction analytics system to manage operational metrics and the customer experience. […]

Webinar Recording: The Digital Communications Service Provider - Delivering Communications Without Limits


In this webinar, Ovum and XURA shared insights on the changing role of the consumer, Communications Service Provider (CSP), and enterprise in the digital communications market. They also looked at how telcos and enterprises are engaging with mobility, M2M, IoT, WebRTC, and NFV in order to adapt to the changing communications market and to increase […]