Websites are now required by law to gain your consent before applying cookies. We use cookies to improve your browsing experience. Parts of the website may not work as expected without them. By closing or ignoring this message, you are consenting to our use of cookies. Read Our Cookie Policy

Ovum » Webinar

Upcoming webinar: How service providers can utilize analytics to reduce churn and manage the customer complaints lifecycle on 22 October 2015 at 10am PDT/ 1pm EDT/ 6pm BST


In this webinar, Ovum and NICE will share insights on key industry trends for service providers, including churn rates and drivers of customer loyalty in the communications industry. Ovum analysts Aphrodite Brinsmead and Chantel Cary will talk about how service providers can benefit from implementing an interaction analytics system to manage operational metrics and the […]

Webinar Recording: 2Q15 CRM Outsourcing Quarterly


In this webinar, I outlined the key industry happenings in the outsourced contact center space during 2Q15. Key issues discussed included industry financial results, new capacity changes, M&A activity, and key executive movements. I also looked into why Malaysia is one of the most sought after outsourcing locations.