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Ovum » Webinar

Upcoming Webinar: Data centers are catalyzing network change. How best to interconnect for future growth?

Webinar

Register here The communications market has rapidly changed from a central office centric world to a data center centric world. Both consumer and business cloud applications have been catalyzing this grand re-architecting of service platform location and their attendant networks. Services now reside in data centers. There has been an explosion in data center construction […]

Webinar recording: How service providers can utilize analytics to reduce churn and manage the customer complaints lifecycle

Webinar

In this webinar, Ovum and NICE shared insights on key industry trends for service providers, including churn rates and drivers of customer loyalty in the communications industry. Ovum analysts Aphrodite Brinsmead and Chantel Cary talked about how service providers can benefit from implementing an interaction analytics system to manage operational metrics and the customer experience. […]