Areas of expertise: Business process ourtsourcing, CRM outsourcing, contact center outsourcing, offshore delivery, home-based outsourcing delivery, vertically-based outsourcing, primary research
Peter is a Principal Analyst in Ovum’s global IT Services practice.
His areas of research are wide-ranging within BPO/CRM and include company profiling, offshore and outsourcing, self-service technology and speech solutions, national and sectoral market segmentation/sizing, internal and external customer satisfaction, commercial online content analysis, and economic analysis. He has written extensively on call centers in EMEA, Eastern Europe, North and South Africa, and Canada, as well as on investment in voice applications and enterprise software market events. He was recently named the 18th most influential leader in the domain of outsourcing in the Americas by the industry publication Nearshore Americas.
Peter is a prolific speaker and is well known on the international conference circuit. He has presented at industry events in San Francisco, Sydney, Singapore, New Delhi, Paris, Prague, Moscow, Cairo, Cape Town, Mexico City, Bogota, and Buenos Aires.
Before joining Ovum, Peter worked for Datamonitor. Prior to that, he acquired an in-depth understanding of strategic marketing at Gateway Computers, NFO Prognostics, and the Bank of Ireland.
Originally from Canada, Peter holds a BA in Political Science and Economics from the University of Saskatchewan. He also has an MBA from Dalhousie University, where he specialized in International Business. His MBA incorporated a visiting studentship at the Royal Melbourne Institute of Technology, Australia.
Peter is fluent in both English and French.