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Ovum » Analyst Opinion

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Webinar recording: 4Q14 CRM Outsourcing Quarterly

Webinar

In this webinar, Peter Ryan outlines the key industry happenings in the outsourced contact center space during 4Q14. Key issues discussed are: industry financial results; new capacity changes; M&A activity; and key executive movements. In addition, there is also a discussion of the major pricing trends anticipated in the next 12–18 months.
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Mobile enterprise apps: "Heroes" get the glory, but "Soldiers" win the war

Opinion

Employee-facing, mobile enterprise apps are a hot topic of conversation, and more than that, they are something that numerous organizations are now embracing. Ovum's report Harnessing the Real Transformational Power of Mobile Enterprise Apps examines how enterprises can use mobile apps to transform business processes in all areas of the organization.
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