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Ovum » Analyst Opinion

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Analyst opinion: Canada is re-emerging as a nearshore delivery center

Opinion

Ovum view Summary Economic problems and currency fluctuations over the past several months have made Canada a contender for US nearshore contact center delivery. However, outsourcers taking a second look at Canada should consider that these are still early days, and there are no guarantees that it will return to being the low-cost haven it […]
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Analyst opinion: Next-gen passports are so secure you probably don’t want one

Opinion

Ovum view Summary The CATRENE-EUREKA consortium has published the outcomes of its “NewP@ss” research project on new passport technologies. By replacing today’s read-only RFID chips with writeable chips, the next generation of e-passports will allow visas and stamps to be recorded cryptographically. This could help reduce visa fraud, but could also make it harder to […]
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Analyst opinion: Telcos should disrupt their own businesses and supply chains

Opinion

Ovum view Twenty years ago, mobile telecoms was a young industry. Wireless communications were at the cutting edge of technology, and operators and vendors employed top talent from leading universities and business schools. But the telecoms workforce has stopped growing, and telecoms operators and vendors are no longer recruiting. The average age at one large […]
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