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Ovum » Analyst Opinion

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Analyst Opinion: New memory tech will accelerate the big data arms race

Opinion

Ovum view Summary Ovum was pleased to hear that contact center BPO veteran Jim Farnsworth had recently been appointed as president of Conduit Global (a subsidiary of directory assistance and enhanced information services provider kgb). Farnsworth has a rich history of success at various outsourcing operators, and his broad experience will be essential as Conduit […]
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Analyst opinion: Jim Farnsworth is a wise choice for president of Conduit Global

Opinion

Ovum view Summary Ovum was pleased to hear that contact center BPO veteran Jim Farnsworth had recently been appointed as president of Conduit Global (a subsidiary of directory assistance and enhanced information services provider kgb). Farnsworth has a rich history of success at various outsourcing operators, and his broad experience will be essential as Conduit […]
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Analyst opinion: Are European mobile operators getting their mojo back?

Opinion

Ovum view Mobile communications was the motor for growth in the European telecoms sector during the 1990s and first decade of this century. But in recent years growth has stalled and revenue declines of up to 10% have become the norm for most incumbents. The good news is that in 2015 we are seeing a […]
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Analyst opinion: Vertical: Mobile video’s MP3 moment

Opinion

Ovum view It’d be easy to overlook YouTube’s decision to improve the experience of watching videos shot in portrait on smartphones as a minor feature upgrade. But the move by the Google-owned giant highlights how important the “vertical” format will be to the future of mobile media. The latest version of YouTube’s latest Android smartphone […]
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Analyst opinion: Canada is re-emerging as a nearshore delivery center

Opinion

Ovum view Summary Economic problems and currency fluctuations over the past several months have made Canada a contender for US nearshore contact center delivery. However, outsourcers taking a second look at Canada should consider that these are still early days, and there are no guarantees that it will return to being the low-cost haven it […]
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