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Ovum » Analyst Opinion


The UK O2 and Huawei Managed Services Partnership on Planning & Engineering

White Paper

The ever-accelerating pace of change, whether at the operational level or in the network itself, is a fact of life for operatorsin most telecoms markets, and the UK is no exception. For O2, the commercial brand of Telefonica UK, the challenge ofmanaging this change will be a constant as it drives the business forward.

Analyst opinion: Conversocial introduces Crowds for managing peer-to-peer social support


Ovum view Summary The social customer service vendor Conversocial has released Crowds, a new tool that will allow businesses to manage and encourage crowdsourced answers about their products and services. With Crowds businesses can identify highly engaged customers and encourage them to respond to questions from their peers on social media. Customers are already responding […]
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