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Ovum » Analyst Opinion


Webinar recording: 4Q14 CRM Outsourcing Quarterly


In this webinar, Peter Ryan outlines the key industry happenings in the outsourced contact center space during 4Q14. Key issues discussed are: industry financial results; new capacity changes; M&A activity; and key executive movements. In addition, there is also a discussion of the major pricing trends anticipated in the next 12–18 months.
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