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Ovum » Analyst Opinion

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Analyst opinion: The time is right for a CCAM reboot

Opinion

Ovum view Summary A change in leadership at the Customer Relationship Management and Contact Centre Association of Malaysia (CCAM) has the potential to return Malaysia to prominence within the global CRM sector. For nearly a decade, there has been limited interest in Malaysia compared to other offshore and nearshore delivery centers. The challenge for the […]
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Analyst Opinion: New memory tech will accelerate the big data arms race

Opinion

Ovum view Intel and Micron’s announcement of a new memory technology, 3D XPoint, will add further momentum to the adoption of in-memory processing of large data sets and extend the scope of real-time analytics to a wider set of business processes. It is a timely reminder of the compounding effect of hardware and software innovation […]
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Analyst opinion: Jim Farnsworth is a wise choice for president of Conduit Global

Opinion

Ovum view Summary Ovum was pleased to hear that contact center BPO veteran Jim Farnsworth had recently been appointed as president of Conduit Global (a subsidiary of directory assistance and enhanced information services provider kgb). Farnsworth has a rich history of success at various outsourcing operators, and his broad experience will be essential as Conduit […]
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Analyst opinion: Windows 10: The shape of "things" to come?

Opinion

Ovum view Summary Windows 10 – the successor to Windows 8 – becomes “generally available” to consumers today. Enterprises will get their variant in the October/November timeframe. Makers of desktop, laptop, and tablet computers are hoping Windows 10 will win back users lost through the Windows 8 debacle and, in so doing, reinvigorate the market […]
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Analyst opinion: Are European mobile operators getting their mojo back?

Opinion

Ovum view Mobile communications was the motor for growth in the European telecoms sector during the 1990s and first decade of this century. But in recent years growth has stalled and revenue declines of up to 10% have become the norm for most incumbents. The good news is that in 2015 we are seeing a […]
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